Customer Success Manager / Account Manager

About Zigment

Zigment is an AI-driven sales engagement platform designed to help businesses automate and accelerate their entire sales journey through personalized, one-on-one customer interactions. Our cutting-edge technology empowers sales teams to connect with customers on a deeper level, ensuring every interaction is meaningful and effective.

Position Overview: The Customer Success Manager will play a crucial role in bridging the gap between our customers and our development team. This individual will be responsible for managing the end-to-end delivery of AI solutions, ensuring customer satisfaction, exploring newer sales and upsell opportunities and facilitating effective communication between customers and our internal development teams.

This is a WFO Role in HSR, Bangalore.

Key Responsibilities:

• Customer Liaison:

  • Serve as the primary point of contact for customers, building and maintaining strong relationships.
  • Understand customer needs, objectives, and challenges to tailor AI solutions that align with their business goals.
  • Onboard new customers and provide technical and operational guidance.
  • Be the voice of the customer within our team, advocating for their needs.

• Project Management & Customer Success:

  • Oversee the entire project lifecycle, from initiation to deployment.
  • Develop and maintain project plans, documentation, timelines, and milestones.
  • Ensure delivered AI solutions meet or exceed customer expectations and quality standards.
  • Conduct regular reviews and assessments for improvement and optimization.

• New Business Opportunities:

  • Work closely with the sales team to spot opportunities for renewals and upselling.
  • Find ways to engage and pitch to other teams and units within the Client's organization.

Additional Responsibilities:

• Facilitate robust training programs for new customers.
• Keep the rhythm of client engagement upbeat and proactive.
• Channel client feedback into actionable insights for product improvement.

Requirements:

• 2-4 years experience as customer success manager or account manager for enterprise/business in a software or IT environment.
• Excellent verbal and written communication skills, with experience in client-facing roles and C-level executive interactions.
• Ability to learn and technically equip yourself with AI and company's solutions.
• Strong analytical and problem-solving skills, high level of professionalism, and ability to multi-task.
• Knowledge & prior experience in Marketing, Sales is an added advantage.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunity to work with a cutting-edge AI-driven platform in a fast-growing company.
• Collaborative and innovative work environment.
• Professional development opportunities.

Please apply through the Google Form attached below: https://forms.gle/aB2dwi6ybAdrNkFQ7