Customer Success Manager / Account Manager
Customer Success Manager / Account Manager
About Zigment
Zigment is an AI-driven sales engagement platform designed to help businesses automate and accelerate their entire sales journey through personalized, one-on-one customer interactions. Our cutting-edge technology empowers sales teams to connect with customers on a deeper level, ensuring every interaction is meaningful and effective.
Position Overview:
The Customer Success Manager will play a crucial role in bridging the gap between our customers and our development team. This individual will be responsible for managing the end-to-end delivery of AI solutions, ensuring customer satisfaction, exploring newer sales and upsell opportunities and facilitating effective communication between customers and our internal development teams.
This is a WFO Role in HSR, Bangalore.
Key Responsibilities:
-
Customer Liaison:
- Serve as the primary point of contact for customers, building and maintaining strong relationships.
- Understand customer needs, objectives, and challenges to tailor AI solutions that align with their business goals.
- Onboard new customers and provide technical and operational guidance.
- Be the voice of the customer within our team, advocating for their needs.
-
Project Management & Customer Success:
- Oversee the entire project lifecycle, from initiation to deployment.
- Develop and maintain project plans, documentation, timelines, and milestones.
- Ensure delivered AI solutions meet or exceed customer expectations and quality standards.
- Conduct regular reviews and assessments for improvement and optimization.
-
New Business Opportunities:
- Work closely with the sales team to spot opportunities for renewals and upselling.
- Find ways to engage and pitch to other teams and units within the Client's organization.
Additional Responsibilities:
- Facilitate robust training programs for new customers.
- Keep the rhythm of client engagement upbeat and proactive.
- Channel client feedback into actionable insights for product improvement.
Requirements:
- 2-4 years experience as customer success manager or account manager for enterprise/business in a software or IT environment.
- Excellent verbal and written communication skills, with experience in client-facing roles and C-level executive interactions.
- Ability to learn and technically equip yourself with AI and company's solutions.
- Strong analytical and problem-solving skills, high level of professionalism, and ability to multi-task.
- Knowledge & prior experience in Marketing, Sales is an added advantage.
What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunity to work with a cutting-edge AI-driven platform in a fast-growing company.
- Collaborative and innovative work environment.
- Professional development opportunities.
Please apply through the Google Form attached below: