Privacy Policy

1. Personal data we collect

We gather registration details (name, email, phone, company, job title), account usage data (credentials, preferences, activity logs), device and technical information (IP address, browser, operating system), payment information, communications, marketing preferences, AI-generated interaction data, and information from third-party sources such as social media and integrated services.

2. How we collect your personal data

Data is collected through direct interactions, automated technologies such as cookies, and third-party sources including marketing partners and social platforms.

3. How and why we use your personal data

We use personal data to provide the service, manage accounts, process payments, improve the service, develop new features, train and improve our AI models, provide customer support, send marketing communications, prevent fraud, comply with legal obligations, and improve our AI through aggregated, anonymized data.

4. Sharing your personal data

We may share data with Zigment group companies, service providers (IT, legal, marketing), business partners, legal or regulatory bodies when required, and in connection with a business transfer or merger.

We may transfer your data to countries outside your country of residence. When we do, we use safeguards such as Standard Contractual Clauses to protect it.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, taking into account data sensitivity, the risk of unauthorized use, the purpose of processing, and whether that purpose can be achieved by other means.

6. Data security

We use encryption, security assessments, access controls and employee training to protect personal data. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your privacy rights and choices

Depending on where you are, you may have rights to access, correct, erase or restrict processing of your data, request data portability, object to processing, withdraw consent, and lodge a complaint with a supervisory authority. You can opt out of marketing communications at any time using the unsubscribe link in those messages.

8. Children's privacy

Our services are not intended for use by anyone under the age of 18. We do not knowingly collect data from minors, and we will delete such information if we become aware of it.

9. Third-party links and services

Our site and platform may link to third-party websites. We do not control these websites and are not responsible for their privacy practices.

10. AI and data policy

We use AI models from third-party vendors, including but not limited to Google, Microsoft, OpenAI and Meta. By using our services, you acknowledge that your data may be used to train these models, and that anonymized interaction data helps improve our AI capabilities.

11. Changes to this policy

We may update this policy in response to legal or business changes. We will notify you of material changes as appropriate.

12. Governing law

This policy is governed by the laws of Karnataka, India, without regard to conflict of law principles.

13. Contact us

Email: privacy@zigment.ai. Data Protection Officer: dpo@zigment.ai.

Zigment Technologies Pvt Ltd, Ck Plaza, Sector 6, HSR Layout, Bengaluru, Karnataka 560102.