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Privacy Policy for Zigment.ai

Effective Date: October 3, 2024

1. Introduction and Scope

1.1 At Zigment.ai ("Zigment", "we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy is designed to help you understand what personal data we collect, how we use and share it, and how we protect it.

1.2 This Privacy Policy applies to:

  • Users of our websites (including www.zigment.ai)
  • Users of our AI-powered sales and customer engagement platform
  • Visitors to our offices
  • Attendees of Zigment events
  • Recipients of our marketing communications

1.3 For the purposes of applicable data protection laws, Zigment.ai is the controller of your personal data.

2. Personal Data We Collect

2.1 We collect and process the following categories of personal data:

a) Registration and Contact Information:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title

b) Account and Usage Data:

  • Login credentials
  • User preferences
  • Activity logs
  • Interaction history

c) Device and Technical Data:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers

d) Payment Information:

  • Credit card details (processed securely through our payment providers)
  • Billing address

e) Communication Data:

  • Emails and messages sent to or from Zigment
  • Customer support inquiries

f) Marketing and Preferences Data:

  • Marketing preferences
  • Subscription status

g) AI-Generated and Interaction Data:

  • Data generated through interactions with our AI agents
  • Conversation logs and analytics

h) Third-Party Source Data:

  • Data from social media profiles (when connected)
  • Data from integrated third-party services

3. How We Collect Your Personal Data

3.1 We collect personal data through:

  • Direct interactions (when you sign up, contact us, or use our services)
  • Automated technologies (cookies, server logs, etc.)
  • Third-party sources (marketing partners, social media platforms, etc.)

3.2 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect and store certain information. You can manage your cookie preferences through our Cookie Management Center. For more details, please see our Cookie Policy.

4. How and Why We Use Your Personal Data

4.1 We use your personal data for the following purposes:

a) Providing and Managing Our Services:

  • To create and manage your account
  • To provide our AI-powered sales and engagement services
  • To process payments and billing

b) Improving and Developing Our Services:

  • To analyze usage patterns and optimize user experience
  • To develop new features and functionalities
  • To train and improve our AI models

c) Communication and Support:

  • To respond to your inquiries and provide customer support
  • To send service-related notifications

d) Marketing and Promotions:

  • To send you marketing communications (with your consent where required)
  • To personalize our offerings based on your preferences

e) Security and Compliance:

  • To detect and prevent fraud and unauthorized access
  • To comply with legal obligations and enforce our terms of service

f) AI Training and Enhancement:

  • To train and improve our AI models using aggregated and anonymized data

5. Sharing Your Personal Data

5.1 We may share your personal data with:

a) Zigment Group Companies:

  • For internal administration and to provide our services

b) Service Providers:

  • IT and system administration providers
  • Professional advisers (lawyers, bankers, auditors, etc.)
  • Marketing and analytics partners

c) Business Partners:

  • When necessary to provide integrated services

d) Legal and Regulatory Bodies:

  • When required by law or to protect our rights

e) Business Transfers:

  • In connection with any merger, sale of company assets, or acquisition

5.2 International Transfers: We may transfer your data to countries outside your country of residence. When we do, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or reliance on Privacy Shield certifications where applicable.

6. Data Retention

6.1 We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.2 To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

7. Data Security

7.1 We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, alteration, and disclosure. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security

7.2 While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Privacy Rights and Choices

8.1 Depending on your location, you may have the following rights regarding your personal data:

  • Right to access and receive a copy of your personal data
  • Right to rectify inaccurate or incomplete personal data
  • Right to erasure (the "right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent (where processing is based on consent)
  • Right to lodge a complaint with a supervisory authority

8.2 To exercise your rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

8.3 Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9. Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Third-Party Links and Services

Our website and services may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

11.1 We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

11.2 We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

12. AI and Data Policy

12.1 We use AI models from various third-party vendors, including but not limited to Google, Microsoft, OpenAI, and Meta. By using our services, you acknowledge and agree that:

  • We may use your data to train and improve our AI models
  • Your interactions with our AI agents may be processed by these third-party AI services
  • Anonymized and aggregated data from your interactions may be used to enhance our AI capabilities

12.2 We take measures to ensure that personal data used for AI training is anonymized and aggregated to protect your privacy.

13. Governing Law and Jurisdiction

These policy shall be governed and construed in accordance with the laws of Karnataka, India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these polciy will not be considered a waiver of those rights. If any provision of these policy is held to be invalid or unenforceable by a court, the remaining provisions of these policy will remain in effect.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@zigment.ai Data Protection Officer: dpo@zigment.ai Postal Address: Zigment Technologies Pvt Ltd 230/1/246/150/2, Enzyme - HSR 16, 24th Main, 7th Cross Road, Sector 1, HSR Layout, Bengaluru, Karnataka, India - 560102

15. Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.