Refund and Cancellation Policy
Last updated: December 20, 2023
Zigment.ai, a subsidiary of Zigment Technologies Pvt Ltd, is committed to providing quality services and will review refund requests when circumstances warrant them.
Refund eligibility
A refund may be considered when there is sufficient evidence that the software or solution provided did not perform its advertised function or failed to deliver the promised results.
How to request a refund
Contact our support team at support@zigment.ai with detailed information about the issue.
Investigation and determination
After receiving a refund request, Zigment will take up to two weeks to investigate the issue, including a review of relevant data. If the software failed to meet its advertised functionality or promised outcomes, a refund will be processed.
Timeline
Refunds are issued within 15 working days of resolution confirmation, returned to the original source of funds used for the purchase.
Contact
For questions about this policy, contact contact@zigment.ai.
Policy updates
We reserve the right to modify this policy at any time. Changes take effect immediately upon posting to this page.