Conversation Graph

Clicks, chats, mood and intent—stored in one query‑ready timeline.
Clicks are out. Conversations are in.
70 % of B2C engagement now happens outside the clickstream. Legacy tools can't hear it—Zigment can.

Structured to Unstructured
Human-like agents that qualify, nurture and sell—on any channel, 24x7

Siloed Marketing Data
Drag-and-drop journeys that react to any CRM update, ad click or uploaded list

LLMs are here
Every click, message, intent and decision in a single timeline—query with prompt
Why It Matters
Digital journeys have outgrown clickstream tables.
Pain today | Business impact | How Conversation Graph fixes it |
---|---|---|
Chat logs isolated from CRM | Slow response, generic nurture | One timeline that stitches clicks, chats, email, voice |
No sentiment or intent fields | Can't prioritise hot or at-risk leads | NLP layer tags every utterance with intent, mood, entities |
Manual revenue attribution | Weeks to prove ROI | Graph links ad click → conversation → purchase in seconds |
The Platform
Every message, mood and click in a single timeline—unlocking AI-ready insights no CDP or CRM can match





Key Capabilities

Source Attribution
Resolve lead source attribution for every prospect or customer.

Intent Signals
Capture & store qualitative signals like mood or intent on the event timeline.

Realtime Triggers
Drive dynamic workflows based on click, mood or intent.

Query Unstructured Data
Show users who are 'High Intent' but found it 'too expensive'.

Stack Integration
Connect any software in the funnel. CRM, CDP, chatbot or automation.

Open Lakehouse Export
Push to Snowflake, ClickHouse, BigQuery.
Integrations
Conversation Graph adds an Agentic AI layer across the existing stack









Unstructured to Structured
{ "actor_id": 102947, "utterance": "Any discounts for students?", "intent": "discount_inquiry", "sentiment": "curious", "confidence": 0.92 }
High-Value Use Cases
Use Zigment for every use case - conversion, onboarding, retention or support.

Micro-segment Nurturing
Query: "Users expressing 'concern about price' in last 7 days." → personalised discount workflow.

Agent Escalation
Trigger human hand-off when intent = high-value lead & sentiment = frustrated.

Revenue Attribution
Join ad_click_id → conversation path → purchase event; include mood shifts as weighting factors.

Feedback Mining
Vector search for utterances similar to "too expensive".
Comparison to Legacy Tables
Feature | CRM | CDP | Conversation Graph |
---|---|---|---|
Click & purchase events | |||
Raw chat & voice turns | Notes only | ||
Sentiment & intent fields | |||
Vector similarity search | |||
Real-time orchestration triggers | Limited | Webhook hacks | Native |
Turn every conversation into a revenue-driving journey
From a quick DM to a week-long nurture thread, Zigment drives every conversation forward on autopilot.








From Clicks to Conversations, From Structured to Sentient
Clicks, views and CRM fields don't tell you why a prospect buys—or why they ghost you. Legacy CDPs cannot store or query fuzzy constructs like "mildly frustrated. Zigment can.


Ready for a data layer that actually
speaks human?
Book a Technical Deep-Dive