See Beyond “just” chats
Intelligent Conversation Analysis with AIIntelligent Conversation Analysis with AI
Zigment analyzes interaction data from calls and brand conversations to uncover intent, emotion, and KPI-driven insights, enabling the creation of tailored customer journeys. Zigment analyzes interaction data from calls and brand conversations to uncover intent, emotion, and KPI-driven insights, enabling the creation of tailored customer journeys.
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Contextual Intelligence
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Real-time intent & risk signals from calls, chats, emails, and socials
Qualitative + Quantitative Signals
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Blends nuance (sarcasm, excitement) with hard scores—propensity-to-close, churn, upsell
Continuously Enriched Profiles
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Auto-refreshing profiles drive precise next-best actions and immersive journeys
Zigment, trusted by some of the best companies
Agentic AI for Conversation Intelligence
Agentic AI enhances conversation analysis, extracting mood, intent, and sentiment, enabling intelligent actions.
Omni-Channel Context Capture
Unifies qualitative + quantitative data across every channel
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Sentiment Capture
Extracts sentiment, intent, and emotion from unscripted dialogue
Conversation Graph
Connects each interaction instance to reveal hidden patterns and drivers
Real-Time Signals
Instantly trigger personalized actions and automations
From Fragmented Metrics to Real-Time Revenue Signals
Legacy systems tune out the nuances—Zigment hears every word, tone, and channel.
| Legacy Blindspot | Revenue Impact | Zigment Edge |
|---|---|---|
| Number Focused dashboards ignore tone, emotion, and subtext | Decisions rely on half the story | Fuses sentiment, intent, and metrics for a 360° view |
| Micro-signals (buying or churn cues) go undetected | Hot leads cool off; risks surface too late | Real-time models flag urgency shifts and hesitation instantly |
| Script deviations and long silences stay hidden until manual QA reviews | Compliance risks and repeat calls erode CX KPIs | Flags deviations from scripts and other KPI metrices |
| Batch-delayed insights arrive hours or days later | Teams react after the moment; revenue slips | Live scoring pushes next-best actions to CRM in seconds |
Conversation Graph™
Zigment's proprietary Conversation-First data layer merges qualitative + quantitative data. Clicks, chats, mood and intent—stored in one query-ready timeline.
Why Deeper Conversation Analysis Can’t Wait
Qualitative insights (feelings, intent, context) are the real revenue lever.
70%
Buying decisions are driven by emotions
2X
Faster revenue growth in brands that focus on Customer emotions
68%
Data teams can’t extract needed insights 68 % of the time
6 in 7
Buyers gladly pay more for a standout experience
Enterprise-Grade AI
Built for the Enterprise
Zigment's enterprise-grade AI platform ensures security, compliance, and transparency for your business needs.
Secure
Ensuring that your proprietary data isn’t shared on public domains. And only the permitted data is shared with the users and nothing more.
Zigment fits right into your stack
Zigment is built with ecosystem integration in mind. Our platform is integrated with all the major software and platforms.
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